Terms of Service

These Terms of Service ("Terms") govern your use of the website and booking services provided by [Legal company name, e.g. Oslo Limousine AS], organization number [Org. number], registered at [Registered business address] ("Oslo Limousine", "we", "us"). By submitting a booking request through this website, you agree to these Terms.

Oslo Limousine provides chauffeured passenger transport in and around Oslo, Norway, including airport transfers, hourly charters, corporate and event transport, and custom multi-vehicle transport for larger groups.

Booking requests must be submitted at least 24 hours before the scheduled ride. Submitting the booking form is a request, not a confirmed reservation — our team will contact you to confirm availability, typically within 30 minutes during business hours.

Please ensure the pickup location, drop-off location, date, time, and passenger count you provide are accurate. Additional waiting time, extra stops, or a change in passenger count may affect the final fare.

Current rates for each vehicle category are published on our Pricing page and form part of these Terms. Standard rides are charged based on a base fare plus a per-kilometer and per-minute rate, subject to the listed minimum fare. Hourly charters and Gardemoen Airport transfers are charged at the published fixed rate; if a Gardemoen trip continues beyond Oslo, the fare is adjusted based on the actual destination. All prices are in Norwegian kroner (NOK) and include VAT unless stated otherwise.

At the time of booking, you may choose to pay online via our payment processor, Stripe, or to pay later, in which case payment must be completed at least 5 hours before your scheduled ride. For fixed-price bookings (hourly charters and Gardemoen Airport transfers) the exact fare is charged. For distance-based bookings, the fare shown and charged at booking is an estimate calculated from the pickup and destination you provide; the final fare may be adjusted afterward if the actual route or waiting time differs materially, and we will contact you before charging any additional amount.

Cancellations made more than 24 hours before the scheduled pickup time are free of charge, including a full refund of any online payment. Cancellations made within 24 hours of pickup may be charged [cancellation fee — e.g. 50% of the fare — confirm exact percentage]. A no-show, or failure to be reachable at the pickup location for more than [X — e.g. 15] minutes, may be charged the full fare. To cancel or change a booking, contact us using the details in Section 11.

Passengers are expected to treat our chauffeurs and vehicles with respect. We reserve the right to refuse or end a ride, at our discretion and without refund, in cases of abusive behavior, intoxication that endangers safety, or damage to the vehicle. Any cost of damage or required cleaning caused by a passenger may be charged to the passenger.

We carry [insurance type / policy details — pending confirmation] for our vehicles and passengers as required under Norwegian law. To the extent permitted by law, Oslo Limousine is not liable for indirect losses (such as missed flights or connections) except where caused by our gross negligence or willful misconduct. Nothing in these Terms limits liability that cannot be excluded under Norwegian law.

We are not liable for delays or failure to perform caused by circumstances beyond our reasonable control, including severe weather, road closures, traffic accidents, or other events outside our control.

These Terms are governed by Norwegian law. Any dispute that cannot be resolved directly shall be subject to the exclusive jurisdiction of the Norwegian courts, with [Oslo District Court — confirm] as the agreed venue.

We may update these Terms from time to time. The updated version will be posted on this page with a new "last updated" date and applies to bookings made after that date.

Questions about these Terms can be sent to theoslolimousine@gmail.com or +47 484 20 389.